TERMS & CONDITIONS, PRIVACY & SERVICE POLICY
for use of the ENRICH AUSTRALIA TRAINING PROGRAMS, WEBSITES, CONSULTING & OTHER SERVICES

Whether you purchase or otherwise accept or gain access to the Enrich Australia websites, training programs, their resources and/or other training materials, or any other service provided by Enrich Australia Pty Ltd or its contractors, staff or associates, such engagement will be interpreted as the user or those in their jurisdiction will be bound by the following terms and conditions of use:

Copyright:
Content of the websites, any training content and materials are © Enrich Australia Pty Ltd 2004-2014. Permission for reproduction is only granted for the use of the training resources, materials and tools for individual use by purchasers of the training in the situation of use with their clients. Such permission does not include the sharing of these resources, materials and tools with any other individual, including colleagues in a business. Permission may be granted under special licence or by prior arrangement for this by contacting us. Enrich Australia will not be liable under any circumstances for any loss due to cancellation of a participant’s access to the training program files if it is found or suspected that a breach of its copyright has been made

Disclaimer:
Enrich Australia Pty Ltd, its directors, partners, associates, staff or contractors do not provide or infer legal, tax or financial advice in any way within or through any of its activities including providing any consulting, support, educational, training or promotional service. Independent legal, financial, tax and/or other relevant advice should be sought before any action is taken or refrained from being taken. While training materials are as current as possible and reviewed at regular intervals, they should not be relied upon to be the most up-to-date information available. Enrich Australia recommends that in some relevant circumstances that training participants use the ATO update subscription service at: http://www.ato.gov.au/subscription   Enrich Australia Pty Ltd reserves the right to vary the program sessions and/or training content in ways which will not affect any allocated CPD points. Where a change in CPD points occurs training participants will be informed of such change. Purchase of the training does not automatically entitle the purchaser to the allocation of CPD points where it is deemed that the submitted assessment has not met standards considered appropriate by the designated Enrich Australia training assessor.

Online Training Booking & Cancellation Policy
: Full payment is required to secure access to the online training. No refund will be paid once payment is received and access to the training files has been supplied to the training participant. In the event that payment has been received and initial online access is not possible due to technical problems with either the Enrich Australia website and this is not rectified within working seven days, a full refund will be made. Enrich Australia will not be liable under any circumstances for any loss due to cancellation of a participant’s access to the training program files if it is found that any breach of its copyright and conditions of use has been made. Information provided in this registration form will be entered into our database for the purpose of processing registrations and payments. We may also use it to provide participants with updates and information on our services. The option to unsubscribe from this service is available at any time.
For conditions in relation to face-to-face programs including workshops, seminars, presentations please see the relevant booking form or agreement document. All conditions in relation to copyright and intellectual property are claimed and retained in relation to these face-to-face situations as apply to the content of other training, including online or electronic in any form, including by phone or internet.

Intellectual property.
All content on Enrich Australia website made available to view is owned by or licensed to Enrich Australia. Service subscribers are permitted to print a hard copy of any material from the website for their personal use or use within their organisation. No downloaded material may be modified or adapted without the written consent of Enrich Australia. In some cases permission will be given for modification or adaptation provided that the source of the original material is identified on every page of the modified or adapted document.
Enrich Australia cannot and does not grant any permission or authority in respect of the copyright on the material owned by other parties which is used on our site, which is posted to our site by others, or which appears at third-party internet sites. We strongly recommend that you seek written permission from the copyright holders before making use of those materials.

Indemnity
1. Enrich Australia is not liable in any way whatsoever to any person or organisation for any loss, damage, liability, cost or expense incurred either directly or indirectly as a result of the material contained on this site or from any unauthorised access to, or misuse of, this site. This item also relates to any program, training session or face-to-face or electronic delivery of training or other services offered by Enrich Australia.
2. To the fullest extent permitted by law, Enrich Australia specifically disclaims all warranties and representations whether express, implied, statutory or otherwise relating in any way whatsoever to its provision of services under these terms and conditions, including, without limitation, any warranty that the services provided by it are fit for a particular purpose. The website user acknowledges that it must exercise and rely upon its own skill in determining whether the services provided by Enrich Australia meet its particular requirements. |
3. Any liability of Enrich Australia (whether in contract, tort or otherwise) arising under or in relation to the provision of services in accordance with these terms and conditions, including under any term implied into these terms and conditions, will be limited, at the option of Enrich Australia, to either supplying those services again or the reasonable cost of supplying those services again.
4. Without limiting the effect of any other provision of these terms and conditions, the parties agree that the total liability of Enrich Australia to the subscriber arising in any circumstances whatsoever, whether under these terms and conditions or otherwise, will be limited to the amount of the subscription fee paid by the subscriber.
5. In no event will Enrich Australia be liable to the subscriber or any other person for any remote, indirect, consequential, special, or incidental damages whatsoever, including without limitation, damages resulting from loss of data, loss of profit or business interruption or damage directly or indirectly caused to computer files through use of the Enrich Australia websites. This limitation will apply even if Enrich Australia has been advised of the possibility of such damages.
6. Information contained on this website may be updated, altered or deleted from time to time and Enrich Australia makes no warranty or representation as to the accuracy, reliability, completeness or security of the information contained on this site. Changes in circumstances after the date of publication may impact on the accuracy of the information contained on the website.
7. Enrich Australia does not warrant that the provision of the Enrich Australia site or services or any part of them will be continuous, uninterrupted, or error free. From time to time, the Enrich Australia website may not be available due to upgrades or maintenance.
8. Links to other sites are provided for your convenience only and are not under the control of Enrich Australia. Enrich Australia accepts no responsibility in respect of such sites. Any such links do not constitute or imply an endorsement, approval, or recommendation of any third party website or any other company, product or service, nor any affiliation between Enrich Australia and any other organisation (unless otherwise expressly stated) and no opinion or advice provided on such websites should be taken to be that of Enrich Australia.

Confidentiality
1. No information, feedback, questions or comments placed on this site by any person other than Enrich Australia will be confidential, authorised or otherwise endorsed.
2. Enrich Australia reserves the right to publish in print and electronic format, any testimonials, comment, questions and answers provided by a training participant or user of the Enrich Australia and/or GFG website in the course of the assistance service. Before publishing such material Enrich Australia will seek permission for the use of such material or will remove all identifying factors with the aim of preserving confidentiality.

General Terms of Service
1. The subscriber may not assign, sub-license or otherwise transfer the benefit of a subscription without the prior written consent of Enrich Australia.
2. Where the subscriber is an organisation, it is responsible for ensuring that all contact people within that organisation who are issued with a password are aware of, and fully comply with, these terms and conditions.
3. All references in this site to "$" or "dollars" are references to Australian currency unless otherwise stated.
4. The Enrich Australia website is operated and controlled in Australia. These terms and conditions will be governed by and construed in accordance with the laws of the State of New South Wales and of the Commonwealth of Australia. The parties submit to the non-exclusive jurisdiction of the Courts of the State of New South Wales and of the Commonwealth of Australia in respect of any dispute that arises in connection with these terms and conditions.
Enrich Australia's privacy policy governs the way we may use the subscriber's information. This privacy policy may be viewed on the website and below. Subscribers to Enrich Australia’s services may receive communications such as e-newsletters, updates and other material from time to time. The option to remove a subscriber's email from this list may be made by contacting the administrator via the contact page on the homepage.

Privacy Policy
Enrich Australia is committed to the principles outlined in the Privacy Act 1988 (Cth), which were introduced by the Privacy Amendment (Private Sector) Act 2001 (Cth). We are committed to protecting the privacy of your personal information and assure you that the information you provide us will be treated with the utmost care and confidentiality.
 
Enrich Australia Pty Ltd (hereafter written as “EA”) owned and operated by Enrich Australia Pty Ltd is a web-based information, and structured training and organisational development programs to Australian professional advisers and not-for-profit organisations. The service is aimed at Australian professional advisers and not-for-profit organisations, although the information may be of relevance to anyone interested in strategic giving – especially those with a philanthropy vehicle.
 
Collection
In the course of our activities we collect and hold information you provide about yourself or your organisation for the purposes of administering your subscription account, providing you with assistance when requested, contacting you about the Enrich Australia site content and services in which you may be interested, or providing you with consultancy services.
We will only collect personal or organisational information from you that is necessary for one or more of our functions and activities. We will only collect personal or organisational information from you by lawful and fair means, without being unreasonably intrusive.
 
Information provided EA
Personal or organisational information provided during the course of an assistance request is collected solely for the purpose of servicing the assistance request.
When requesting an assistance service, you have the option of not identifying yourself as an individual, and you have the option of only providing the information that you wish to provide. However, failure to provide full and complete information we request may mean that we are unable to provide assistance services to you fully and properly.
Summary information is kept on all formal assistance provided to subscribers. This information is kept in a secure data base, in a coded filing system that protects the identity of the subscriber from unauthorised access.
 
Use and disclosure
As a subscriber to EA and related information services your contact details will only be used by Enrich Australia to correspond with you on matters related to your subscription and to notify you of issues related to the activities of EA. It will not be used in any other way nor disclosed to any other person.
If you are registered to use an Enrich Australia service provided through a third party, such as a government department or peak body, this agency may also have access to the contact details you supply when completing the registration process.
We will only use your personal information for the main purpose we told you it was needed for, except where you consent to us using that personal information for another purpose, where the other purpose is related to the main purpose and you would reasonably expect us to use the personal information for that other purpose, or where it is required by law.
In order to fulfill the purposes set out above we may provide access to your personal information to third parties who are supplying a direct service to Enrich Australia, for example those who maintain and update our database, who assist with mail-outs, who coordinate conferences or who deliver educational and other services. Not all recipients of your information may have privacy policies equivalent to EA’s and by providing us with your personal information you consent to the disclosure of your personal information for those purposes.
Your details will not be disclosed to any third party for the purposes of direct marketing or any other purpose not directly related to Enrich Australia or EA activities. You may tell us at any time you do not wish to receive any direct correspondence from Enrich Australia.

Access and correction
If you ask, we will tell you what personal or organisational information supplied by you that we hold. We will facilitate access to this information by providing you with copies or a summary of relevant file notes, depending on what is most appropriate in the circumstances, following receipt of your written request. We will process such requests within a reasonable time, usually 14 days for a straightforward request or 30 days if it is more complicated. More time may be needed, depending on the nature of the request. Any charge we make for providing access will be reasonable.
 
We take reasonable steps to ensure that all information we hold about subscribers is accurate, complete and up-to-date. Subscribers should promptly notify us if there are any changes to their personal information. If you can show us that the personal information is inaccurate, we will take reasonable steps to correct it. If we disagree as to the accuracy of the information, subscribers may request that we attach a statement to that information noting that the subscriber considers it is not accurate, complete or up-to-date.  Note that we need not provide access to information in several types of situation, for example where a request is frivolous, or where to provide access would pose a threat to health or public safety, unreasonably interfere with another person's privacy, or be a breach of the law. If we refuse access we will advise you of our reasons for doing so.
 
Security
We will protect personal information from misuse and loss, unauthorised access, by restricting access to computer systems and physical records to authorised persons only and preventing users from accessing information they have no need to access, by employing fire walls and virus scanning tools to prevent unauthorised person and viruses from entering the systems, by using secure networks when transmitting electronic data, by using secure networks when transmitting electronic data, by practising a 'clean desk' policy in all of
Enrich Australia's premises in respect of physical files and by providing secure storage for physical records.
We destroy by shredding (physical files) or deleting (electronic data) or permanently de-identify personal information we no longer need. In the case of assistance files, these will be destroyed 8 years after the last client contact.
Sharing ideas – Profile register, noticeboard, and other open or networking areas
You need to be aware that any information disclosed in these areas of EA becomes public to the Enrich Australia subscriber population and you should exercise caution and consider your obligations under the privacy and any other relevant laws that operate in your jurisdiction when deciding to disclose your personal or organisational information or other peoples' personal or organisational information.

Cookies   When you visit our website, details may be recorded about your visit, such as time and date, your server address, pages accessed, time spent and type of browser. This information is used in an anonymous form for statistical purposes and as such cannot identify you individually.
We may use cookies to identify your browser so that next time you visit our website we remember your log-in details, and to provide you with the capacity to track what programs you have completed on the site. A cookie is a small file which remains on your computer and contains information enabling our website to recognise your browser. If you do not wish to use cookies, you can adjust the settings on your browser to reject cookies or notify you when they are being used. You need to be aware that this will interfere with your capacity to use the program tracking facilities on the site.
 
Sending data overseas and third party websites
We will not send any personal information about you overseas unless you consent. You acknowledge, however, that by submitting your information on the profile register as part of your subscription that this will enable your personal contact details and other information to be public. The inference is also that this information is able to be used for making referrals, which will involve us passing on your details if requested for the purpose of promoting your business.
Our website contains a number of links to other websites. When using these links be sure to check the privacy policy of those websites as we are not responsible for privacy practices of those other parties.
 
Complaints resolution
We are committed to providing clients, and other parties whose personal information we hold, a fair and responsible system for the handling of their complaints.
If at any time you have any complaints in relation to privacy, please contact us as indicated below. We will seek to address any concerns that you have through our complaints handling processes, but if you wish to take matters further you may refer your concerns to the Office of the Federal Privacy Commissioner.

Contact us  To discuss any aspect of our privacy policy, please contact us as follows:
Mandy Lamkin
Enrich Australia Pty Ltd - ABN 93 107 571 844
Lvl 3, 40 Gloucester St, The Rocks NSW 2000   Ph: 0404 104 745  

Additional privacy information   Further information on privacy in Australia may be obtained by visiting the web site of the Federal Privacy Commission at  www.oaic.gov.au
 
Service Policy
 
Acknowledgement of Terms and Conditions Please read all our terms and conditions of use before ordering online. By choosing to proceed you agree you have read all the terms and conditions and agree to abide with them. If you have any queries please do not hesitate to . You also declare that when using a credit card yours is the name on the card and you have legal authority to use it.

Prices: All prices quoted are in Australian dollars (AU$); Australia is the country of merchant domicile.

Contact address: Enrich Australia Pty Ltd, Lvl 3, 40 Gloucester St, The Rocks NSW 2000 Australia
ABN: 93 105 751 844
 
Delivery Policy
Electronic access to the Enrich Australia (EA) website and services, products and materials will be delivered on confirmation of payment. In the case of online payment, when confirmation of payment is made through the secure payment gateway, access will be made immediately. In the case where a subscription application form is downloaded and faxed, access will be given on manual confirmation of payment as soon as possible and generally within one day.
Delivery of other services such as education, training, coaching, mentoring and consulting services is by negotiation, and by agreement between parties; training services will be delivered on the agreed and/or published date or, if deferred, on advised date/s.
 
Disclaimer
Enrich Australia Pty Ltd, its directors, staff or contractors do not provide or infer financial, tax or legal advice in any way within or through any of its activities including providing any general or training service.

EA reserves the right to vary the content of any program or service. These changes will not, in the case of an FPA-accredited program or product, affect the number of CPD points for which it has been accredited by the FPA.